Why We Do This

The Information Gap

Paraguay has a Consumer Protection Law (Law No. 1334/98) that applies to financial services. The Banco Central del Paraguay has a formal complaint mechanism. SEDECO exists specifically to defend consumer rights. These are real, functioning institutions with real powers.

And yet, the people who most need to know about these tools — people who have experienced unexpected charges, contract changes, or poor treatment from a financial institution — often have no idea any of this exists.

This is not a failure of the law. It is an information gap. And information gaps have a cost: people accept situations they don't have to accept, simply because they don't know they have options.

This program addresses the information gap through education — not by acting on anyone's behalf, but by ensuring people understand the system they are part of.

Person studying financial documents and consumer rights materials

What Changes With Knowledge

When people understand what the law says, they can make better decisions — about which products to choose, which documents to keep, and when and how to seek resolution through official channels.

Common Situations

Situations This Program Addresses

These are the kinds of experiences that motivated the creation of this program.

Unexpected Charges

Being charged fees that were not clearly disclosed at the time of signing — maintenance fees, insurance premiums, or administrative charges that appeared without prior notice.

Changed Contract Conditions

Discovering that interest rates, payment schedules, or other conditions have been modified from what was originally agreed — sometimes without clear notification.

Poor Treatment or Lack of Information

Being denied access to information about your own account, receiving inadequate explanations, or experiencing treatment that does not meet the standards the law requires.

Credit Bureau Reports

Appearing in credit risk databases in ways that seem inaccurate or disproportionate, without understanding what the rules are around this type of reporting.

Our Approach

Education as a Foundation

We believe that informed consumers are better positioned to navigate the financial system — not because knowledge automatically resolves disputes, but because it changes the conversation.

When you know what the law says, you can ask better questions. When you know which institution handles which type of complaint, you can direct your concern to the right place. When you know which documents matter, you are prepared before a problem arises.

This program does not promise outcomes. It provides a foundation — a clear understanding of the regulatory environment and the tools that exist within it.

1

Understand the Framework

Learn what the Consumer Protection Law establishes and how it applies to financial services specifically.

2

Know the Institutions

Understand the roles of the BCP and SEDECO, and what each one can and cannot do for you.

3

Prepare Your Documentation

Know which records to keep and how to organize them so you are ready if a dispute ever arises.

4

Make Informed Decisions

Use your knowledge to engage with financial institutions from a position of understanding, not uncertainty.